UPN Terms, Conditions, Privacy Statement & Statement That We Will Never Rent Our Mailing Lists For Use By Third Parties
Mailing ListsUPN sometimes uses Constant Contact and MailChimp to communicate via email. UPN will never rent our email lists for use by third parties, and we never sell our email lists. The only exception to this rule is the circumstance in which UPN merges with, or is sold to, another organization. In the event that ever happens, you will be notified of the sale and/or merger, and will have the option to unsubscribe to any or all lists. All UPN emails sent from Constant Contact and Mail Chimp provide our readers with the option to unsubscribe at any time. InvoicesUPN clients agree to pay UPN invoices for the total services within thirty (30) calendar days from the date of receipt of invoice. A late payment fee of one and a half percent (1.5%) per month of the invoiced amount may be charged for payments received after thirty (30) days. For online training, fees are nonrefundable once training accounts are set up and assigned. For in-person training, fees are nonrefundable but Client may reschedule for another mutually agreed upon date under the conditions that client pays for the difference in UPN trainer travel expenses. TrainingFor online training or any use of UPN sites, you agree not to use the Sites in any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries). You also agree that all materials on UPN sites are the sole copyright of UPN, with All Rights Reserved by UPN. UPN-owned sites and their entire contents, features and functionality (including but not limited to all information, software, coursework, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by UPN and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. Our coursework is hosted on a 3rd party site, but all contents, features and functionality (including but not limited to all information, software, coursework, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by UPN and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. CertificationFor UPN clients seeking and granted UPN certification designations as a result of completing UPN training workshops, grantees (also defined as "Students") agree to maintain the highest level of customer service standards during their one-year term of UPN certification designation. Students understand and agree that such certification designations are granted solely at the discretion of UPN's certification manager, who can revoke such certification designations for any reason seen fit by the UPN Certification Manager at any time. Certification designations in good standing are good for one year, and then must be renewed under UPN's renewal rules as shown in current UPN curriculum brochures. UPN may change, alter or cancel any certification and/or curriculum at UPN's discretion at any time, as well as the rules guiding certification standards. UPN students agree to act professional in their positions in order to reflect the customer service 'Gold Standard' that UPN evangelizes. Students and clients agree that UPN holds sole ownership and trademarks to the certification programs being taken, including but not limited to the use of 'Certified 311 (C311)' and 'Certified Government Contact Center (CGCC)' and all related certifications for individuals within those same programs. OtherYou agree to indemnify, defend, and hold harmless UPN (Utiliplan USA), its present and future officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the Sites from and against all claims, losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms of Use by you or arising from or related to your use or misuse of the Sites, our advisory services, and our training/certification programs. QuestionsIf you have questions or concerns regarding these Terms of Use, the Sites, or the Services, you may contact us at info@utiliplan.com.
Mailing ListsUPN sometimes uses Constant Contact and MailChimp to communicate via email. UPN will never rent our email lists for use by third parties, and we never sell our email lists. The only exception to this rule is the circumstance in which UPN merges with, or is sold to, another organization. In the event that ever happens, you will be notified of the sale and/or merger, and will have the option to unsubscribe to any or all lists. All UPN emails sent from Constant Contact and Mail Chimp provide our readers with the option to unsubscribe at any time. InvoicesUPN clients agree to pay UPN invoices for the total services within thirty (30) calendar days from the date of receipt of invoice. A late payment fee of one and a half percent (1.5%) per month of the invoiced amount may be charged for payments received after thirty (30) days. For online training, fees are nonrefundable once training accounts are set up and assigned. For in-person training, fees are nonrefundable but Client may reschedule for another mutually agreed upon date under the conditions that client pays for the difference in UPN trainer travel expenses. TrainingFor online training or any use of UPN sites, you agree not to use the Sites in any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries). You also agree that all materials on UPN sites are the sole copyright of UPN, with All Rights Reserved by UPN. UPN-owned sites and their entire contents, features and functionality (including but not limited to all information, software, coursework, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by UPN and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. Our coursework is hosted on a 3rd party site, but all contents, features and functionality (including but not limited to all information, software, coursework, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by UPN and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. CertificationFor UPN clients seeking and granted UPN certification designations as a result of completing UPN training workshops, grantees (also defined as "Students") agree to maintain the highest level of customer service standards during their one-year term of UPN certification designation. Students understand and agree that such certification designations are granted solely at the discretion of UPN's certification manager, who can revoke such certification designations for any reason seen fit by the UPN Certification Manager at any time. Certification designations in good standing are good for one year, and then must be renewed under UPN's renewal rules as shown in current UPN curriculum brochures. UPN may change, alter or cancel any certification and/or curriculum at UPN's discretion at any time, as well as the rules guiding certification standards. UPN students agree to act professional in their positions in order to reflect the customer service 'Gold Standard' that UPN evangelizes. Students and clients agree that UPN holds sole ownership and trademarks to the certification programs being taken, including but not limited to the use of 'Certified 311 (C311)' and 'Certified Government Contact Center (CGCC)' and all related certifications for individuals within those same programs. OtherYou agree to indemnify, defend, and hold harmless UPN (Utiliplan USA), its present and future officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the Sites from and against all claims, losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms of Use by you or arising from or related to your use or misuse of the Sites, our advisory services, and our training/certification programs. QuestionsIf you have questions or concerns regarding these Terms of Use, the Sites, or the Services, you may contact us at info@utiliplan.com.