Having worked with 300+ government/311 agencies and utilities from every major continent, John Hoggard's passion is discovering, evangelizing & implementing innovative strategies that optimize the customer experience (CX), operations and revenues. Since starting his career as an Engineer, he has since road-mapped, procured and implemented over $300 million of 'digital transformation' technologies, and has personally trained over 700 government and utility professionals.
John has been published in 30+ trade publications, and has authored several Best Practices reports for industry leaders, including a study he conducted as a Sr. Advisor to a United States Secretary of Commerce.
John had a column in Engineered Systems Magazine for years as an honory columnist, and is the author of "The Utility CX Handbook" as well as the "Government CX Handbook".
He has been formally recognized by thought leaders and employers for outstanding customer service and collaboration skills, for technical/strategic project successes and for exceeding annual goals. John is available for both speaking and training, as he has been a frequent speaker/trainer both domestically and internationally.
Former Sr Advisor to the United States Secretary of Commerce
Author, "The Utility CX Handbook" (now available on Amazon)
Author, "The Government CX Handbook" (available on Amazon May 2022)
Named a "Top 20" Industry Consultant in N. America by CIO Review Magazine
Named Honorary Contributing Editor for Engineered Systems Magazine
Recipient of the US Dept of Energy (DOE) National Awards Program
Recipient of Excellence Award from PPL Corporation
Presented "Outstanding Achievement Award" from NCR/Teradata
PM for multi-million dollar technology selection, implementation and change management projects for utility and city/county leaders
Published 30+ times by media leaders globally
CX/CIS/CRM expert speaker at over 30 events in the USA, Canada, Australia, Asia, and Europe