Recognizing The Best Utility and Municipal "Customer Technology Projects"
UPN analysts have been consistently tapped by leading industry magazines, publishers and thought leaders for our no-nonsense view of who is truly the best. Samples include:
UPN Founded The First-Ever Global Awards Program to Recognize Utilities and Municipalities for Excellence in Customer Technology, Billing & CRM
With support from many utility and municipal peers around the world who have volunteered their time to help our Analysts find the 'best of the best' projects from around the world, UPN has been able to recognize municipalities and utilities on every continent for their achievement in implementing technology to optimize the customer experience. A sampling of some of the leaders who have been recognized since 1997 include:
Boston Water & Sewer Consolidated Electric Cooperative Cleco Energy United (UK) Eskom (Africa) Northeast Utilities London Hydro (Canada) Miami Dade Water & Sewer NESA (Denmark) Metro Water of Nashville Electricite de France (France) The City of Austin Portland General Electric China Light & Power (Hong Kong) Country Energy (Australia) ...and more
Our analysts scour the world for the best utility and municipality projects that leverage technology to optimize customer experience and operations. We are not influenced by glossy brochures. We only care about the facts and results. In addition to publishing our annual market research, our analysts conduct optional workshops for cities/utilities on how to implement the best practices and lessons learned.
If you have a truly great project that leveraged technology to optimize customer experience and operations, please let us know.