Advisory Services
We have provided award-winning services for utilities and municipalities for over 20 years:
- Customer Experience (CX) Strategy Assessments for Utilities and Government Agencies
- CIS, CRM, CCM and Billing Systems Analysis and Selection
- CIS, CRM, CCM and Billing Systems Implementation and Upgrades
- Contact Center and 311 System Analysis, Integration and Selection
- Building and Improving 311 for Optimal Customer Engagement
- Billing, Customer Experience, and Technology Best Practices
- Business Process Mapping and Process Optimization
- Systems Integration Planning
- Change Management
- Advanced Metering and AMI Selection Services & RFPs
- Advanced Metering and AMI Implementation
- Project Management
- Contract Reviews and Best Practices
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CX Training & Best Practices Research
In addition to our advisory services, our staff has trained and certified over 800 professionals representing cities, municipalities and utilities from all five major continents.