Sampling of Past UPN Training Workshops and Events:
Selecting and Implementing Your Billing and CRM Systems
Two Day Training Session with case studies and lessons learned, good and bad, from 5 recent projects.
Burlington, MA
10 No-Cost Strategies You Can Implement Now to Quickly Optimize Customer Service, Billing and Revenues
March 22, 2018
S. Pasadena, FL
CRM Best Practices Workshop
Lead UPN Trainer: John Hoggard
St. Petersburg, FL
C&I Call Center and CRM Customer Experience Workshop
Lead Trainers: John Hoggard, UPN & Carrie Lemelin, CL&P
CT Light and Power Headquarters
Hartford, CT
Connecticut Section AWWA Annual Conference
UPN's John Hoggard to present "Best Practices in CRM/CIS Technology Selection and Implementation"
Newport, RI
Energy Efficiency Peer Group Workshop
Lead Trainers: John Hoggard, UPN and Anne Salerno, Austin Energy
Austin Energy Headquarters
Austin, TX
3rd Annual AMI/Smartgrid Peer Group hosted at Southern California Edison Offices
Lead Trainer: John Hoggard, UPN
City of Industry, CA
5th Annual C&I Call Centers Best Practices Summit
Hosted at Duke Energy Offices
Charlotte, NC
Best Practices in Selecting and Implementing Technologies to Optimize Customer Experience
Lead Trainers: John Hoggard and Marisa Miralles
St. Petersburg, FL
Annual Best Practices in Billing, CIS/CRM and Customer Care Workshop: Utility & Municipality Awards for CIS/CRM Excellence
St. Petersburg, FL
Advanced Metering and Customer Care Initiatives in Europe
Lead Trainer: John Hoggard
Milan, Italy
UPN's Fourth Annual Call Center Summit
(The First and Premiere Special Interest Group Created For and Run By Utility & Municipal Call Center Managers)
Atlanta, GA USA
9th Annual Large Energy Users Summit sponsored by Austin Energy and CPS Energy
Austin Energy Headquarters
Austin, TX USA
