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Advising Municipalities & Utilities Since 1993

UPN Industry Training & Networking Groups

UPN has trained and certified over 800 professionals representing cities, municipalities and utilities from all five major continents.  Check back frequently for an update on our latest workshops and by-invitation-only networking groups.

In-Person UPN Training Workshops and Events: 

How to Select and Implement a CRM for Your 311
Boston, MA

Best and Worst Practices in Selecting and Implementing "Customer Experience Technologies"
Chattanooga, TN

Water/Wastewater Customer Service Consortium Summer Workshop
Nashville, TN

Selecting and Implementing Your Billing and CRM Systems

Two Day Training Session with case studies and lessons learned, good and bad, from 5 recent projects.
Burlington, MA

10 No-Cost Strategies You Can Implement Now to Quickly Optimize Customer Service, Billing and Revenues
S. Pasadena, FL

CRM Best Practices Workshop
S
t. Petersburg, FL

C&I Call Center and CRM Customer Experience Workshop
CT Light and Power Headquarters
Hartford, CT

Connecticut Section AWWA Annual Conference
"Best Practices in CRM/CIS Technology Selection and Implementation"

Newport, RI

Energy Efficiency Peer Group Workshop
Austin Energy Headquarters
Austin, TX

3rd Annual AMI/Smartgrid Peer Group hosted at Southern California Edison Offices
City of Industry, CA

5th Annual C&I Call Centers Best Practices Summit
Hosted at Duke Energy Offices
Charlotte, NC

Best Practices in Selecting and Implementing Technologies to Optimize Customer Experience
St. Petersburg, FL

Annual Best Practices in Billing, CIS/CRM and Customer Care Workshop: Utility & Municipality Awards for CIS/CRM Excellence

St. Petersburg, FL

Advanced Metering and Customer Care Initiatives in Europe
Milan, Italy

UPN's Fourth Annual Call Center Summit
(The First and Premiere Special Interest Group Created For and Run By Utility & Municipal Call Center Managers)
Atlanta, GA USA

9th Annual Large Energy Users Summit sponsored by Austin Energy and CPS Energy
Austin Energy Headquarters
Austin, TX USA


Online CX Training and 311 Certification

Propel your 311, government agency or utility to the next level with our reasonably-priced & objective training based on our staff's award-winning experience training and certifying hundreds of government agencies and utilities representing all five major continents.

Take 3 courses & earn prestigious certification status; get your staff trained & become a Nationally Certified 311 or Certified Government Contact Center. 

Contact us for significant discount pricing for govt. and utility employees!

  • Online CIS/CRM/CX Training for Utility and Government Agencies


 
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