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Advising Municipalities & Utilities Since 1993

UPN Industry Training & Networking Groups

UPN has trained and certified over 800 professionals representing cities, municipalities and utilities from all five major continents.  Check back frequently for an update on our latest workshops and by-invitation-only networking groups.

Upcoming UPN Training Workshops and Events: 

How to Select and Implement a CRM for Your 311
Available Online (as of March 2020)
Contact Us for Login Information

Best and Worst Practices in Selecting and Implementing "Customer Experience Technologies"
January 31, 2019
Chattanooga, TN

Water/Wastewater Customer Service Consortium Summer Workshop
June 27-28, 2019
Nashville, TN


Sampling of Past UPN Training Workshops and Events:

Selecting and Implementing Your Billing and CRM Systems
Two Day Training Session with case studies and lessons learned, good and bad, from 5 recent projects.
Burlington, MA

10 No-Cost Strategies You Can Implement Now to Quickly Optimize Customer Service, Billing and Revenues
March 22, 2018
S. Pasadena, FL

CRM Best Practices Workshop
S
t. Petersburg, FL

C&I Call Center and CRM Customer Experience Workshop
CT Light and Power Headquarters
Hartford, CT

Connecticut Section AWWA Annual Conference
"Best Practices in CRM/CIS Technology Selection and Implementation"

Newport, RI

Energy Efficiency Peer Group Workshop
Austin Energy Headquarters
Austin, TX

3rd Annual AMI/Smartgrid Peer Group hosted at Southern California Edison Offices
City of Industry, CA

5th Annual C&I Call Centers Best Practices Summit
Hosted at Duke Energy Offices
Charlotte, NC

Best Practices in Selecting and Implementing Technologies to Optimize Customer Experience
St. Petersburg, FL

Annual Best Practices in Billing, CIS/CRM and Customer Care Workshop: Utility & Municipality Awards for CIS/CRM Excellence

St. Petersburg, FL

Advanced Metering and Customer Care Initiatives in Europe
Milan, Italy

UPN's Fourth Annual Call Center Summit
(The First and Premiere Special Interest Group Created For and Run By Utility & Municipal Call Center Managers)
Atlanta, GA USA

9th Annual Large Energy Users Summit sponsored by Austin Energy and CPS Energy
Austin Energy Headquarters
Austin, TX USA


 
 
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