Unbiased Research, Advocacy and Advisory Services for Utility and Government Call Centers
UPN helps non-emergency government call centers (like 311) discover and implement solutions, strategies and technology that best fit their unique needs. Following our principle of providing 100% unbiased and vendor-neutral advice, UPN has trained and advised over 200 clients from every major continent. Our government call center services include:
Developing and Implementing CRM Strategies to Optimize the Citizen Experience
Best Practices Research, Advocacy and Training for Government Call Centers
We look beyond all the vendor glossy brochures and are dedicated to finding you the right solutions at the best price. As a result, recent government clients have saved hundreds of thousands of dollars off unnecessary technology expenses as a result of our objective and expert advice. Contact UPN to discuss how we can help your government call center optimize operations and customer service by leveraging proven technologies and strategies.