Award-Winning Services for Municipalities Named by CIO Review Magazine as one of North America's "Top 20" analyst firms, UPN has provided leading advisory services for municipalities from all over North America, and as far as Africa and Europe, since 1993.
Analyst Services, Research & Training
UPN has almost 25 years of experience assisting municipalities with understanding and implementing best practices.
Billing, Customer Experience, Technology and 311 Best Practices Research for Municipalities
Customer Journey Mapping
Creating and implementing strategies to engage citizens in utility programs
Assessing current communication vehicles and identifying gaps
Supporting initiatives to educate the public and other external stakeholders