Award-Winning Services for Local & State Government Named by CIO Review Magazine as one of North America's "Top 20" analyst firms, UPN has provided leading advisory services for municipalities and local/state government from all over North America, and as far as Africa and Europe, since 1993.
Analyst Services, Research & Training UPN has almost 25 years of experience assisting municipalities with understanding and implementing best practices.
Billing, Customer Experience, Technology and 311 Best Practices Research for Municipalities
Customer Journey Mapping
Creating and implementing strategies to engage citizens in utility programs
Assessing current communication vehicles and identifying gaps
Supporting initiatives to educate the public and other external stakeholders
Assessing and optimizing mainstream media relations and social media strategies
Modifying utility and municipal web sites to bolster image, increase customer satisfaction, and improve revenues/collections
Systems Integration and Software Selection Services UPN provides utilities and municipalities with consulting services in the following areas:
Business Process Mapping and Process Optimization
Systems Integration Planning
Call Center and 311 System Analysis, Integration and Selection
Technology Contract Negotiations Get what you want and need from technology vendors, at the right price. Whether it is buying a new Citizen Relationship Management (CRM) system or IVR, our experts know how to negotiate the best deal.