Only 'best-of-the-best' receive certification, as our goal is to only certify those who truly demonstrate proven experience. As a result, some applicants are denied. Denied applicants may re-apply after twelve months.
Applicants who are successfully admitted to the program complete a series of web seminars, workshops and written submissions to obtain certification.
Upcoming UPN Training Workshops and Events:
10 No-Cost Strategies Your Utility Can Implement Now to Quickly Optimize Customer Service, Billing and Revenues
March 22, 2018 S. Pasadena, FL
Sampling of UPN Training Workshops and Events:
Connecticut Section AWWA and Connecticut Water Works Association Annual Joint Conference (UPN's John Hoggard to present "Best Practices in Utility Technology Selection and Implementation") Newport, RI Utility Marketing Innovations Workshop Lead UPN Trainer: John Hoggard St. Petersburg, FL
C&I Customer Experience Workshop Lead Trainers: John Hoggard, UPN & Carrie Lemelin, CL&P CT Light and Power headquarters Hartford, CT
Energy Efficiency Peer Group Workshop Lead Trainers: John Hoggard, UPN and Anne Salerno, Austin Energy Austin Energy Headquarters Austin, TX
3rd Annual AMI/Smartgrid Peer Group Hosted at Southern California Edison Offices Lead Trainer: John Hoggard, UPN City of Industry, CA
5th Annual C&I Contact Management Summit Hosted at Duke Energy Offices Charlotte, NC Best Practices in Selecting and Implementing a New Billing System Lead Trainers: John Hoggard and Marisa Miralles St. Petersburg, FL
Annual Best Practices in Billing, CIS/CRM and Customer Care Workshop: A Utility Awards for CIS/CRM Excellence Workshop Lead Trainers: John Hoggard and Kathi Disch St. Petersburg, FL
Advanced Metering and Customer Care Initiatives in Europe Lead Trainer: John Hoggard Milan, Italy
UPN's Fourth Annual Utility Call Center Summit (The First and Premiere Special Interest Group Created For and Run By Utility Call Center Managers) Atlanta, GA USA
9th Annual Large Energy Users Summit Sponsored by Austin Energy and CPS Energy Austin Energy Headquarters Austin, TX USA