Advising Utilities, Municipalities & Associations Since 1993
Customer Information Systems (CIS) and CRM Project Resources for the Utility Industry
Invaluable information and services to help your utility navigate through CIS/CRM selection, contract negotiations and/or implementation.
Utilities have a variety of self-help and staffed services to choose from:
Our CIS/CRM Self-Assessment Toolset (C-SAT) helps your utility walk through a proven methodology for selecting a new billing/CIS system. (The toolsets are customized for the following: water utilities, investor owned utilities, municipal utilities, and electric cooperatives.)
CIS/CRM Business Process Mapping, to assure you get what you need and want from new technology (and don't pay too much for it).
Our Selection Service helps your utility find the right solution that most closely matches your needs.
Our Contract Negotiation Service helps you acquire a CIS and/or CRM for the best price and under contract terms that are in the best interests of your utility. Having been through many CIS/CRM implementation projects over the years, UPN has hands-on experience in knowing what to ask for, and not accept, during contract negotiations.
Our Quality Assurance Assistance for Implementation helps your utility through the CIS implementation process, which saves your utility both time and money.
Our annual 'Best Practices in Utility CIS/CRM Selection and Implementation Workshop"
Our Project Staffing Service provides you with our experts who solely focus on assisting you with either your Selection Project and/or your Implementation Project. These experts know what to do, and what not to do, when selecting, negotiating and implementing technology.
Please call 978-264-0085 for more information on any of these services.