Global Leaders in Utility & Government Customer Experience (CX) Strategy

For over 20 years, we have provided unbiased and expert advisory services for utilities and public agencies worldwide. Our specialty is helping you discover and implement solutions, strategies and technologies that best fit your unique needs. We have trained and advised hundreds of utilities and municipalities from every major continent. Our regional analysts are frequently tapped by leading publishers and thought-leaders for our no-nonsense objective perspectives.

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Areas of Practice

UTILITY AND PUBLIC AGENCY CX ASSESSMENT
CALL CENTER strategy, consolidation, training & OPTIMIZATION
TECHNOLOGY SELECTION & IMPLEMENTATION ASSISTANCE
Customer Journey Mapping
CX TRAINING, bEST PRACTICE RESEARCH & THOUGHT LEADERSHIP
CIS/CRM/CCM CONTRACT NEGOTIATIONS ON BEHALF OF UTILITY AND PUBLIC AGENCY CLIENTS

Respected Not Only By Our Clients, But Also by Global Thought Leaders

Our analysts have been consistently tapped by leading industry magazines, publishers and thought leaders. Samples include: